Privacy policy

Privacy Policy for INNOVE COUTURE

Effective Date: April 17, 2026

This Privacy Policy describes how Astrelle FZE LLC (“Astrelle”, “we”, “us”, or “our”), registered at Ajman NuVentures Centre Free Zone, Amber Gem Tower, 26th Floor, Sheikh Khalifa Street, Ajman, United Arab Emirates (License No. 2629113877888), collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Account Information: Username, password, and purchase history if you create an account.
  • Payment Information: Credit/debit card details or other payment data processed securely through our payment providers. We do not store full card details on our servers.
  • Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs collected via cookies and analytics tools.
  • Communications: Any messages or enquiries you send us directly.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and delivery.
  • Send order confirmations, invoices, and customer support communications.
  • Send marketing emails and promotional offers, where you have consented.
  • Improve our website, products, and services.
  • Comply with legal obligations under the laws of the Emirate of Ajman and the UAE.
  • Detect and prevent fraud or unauthorised transactions.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service Providers: Shipping companies, payment processors, and IT service providers who assist in operating our business.
  • Legal Authorities: Where required by law, court order, or governmental regulation in the UAE or any applicable jurisdiction.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse site traffic. You may disable cookies in your browser settings; however, some features of the website may not function properly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE law. When data is no longer needed, it is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All payment transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw consent to marketing communications at any time by clicking “unsubscribe” in any email we send.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Astrelle FZE LLC
BC-891437, 26th Floor, Amber Gem Tower
Sheikh Khalifa Street, Ajman, United Arab Emirates
Email:m@astrelle.me